October’s podcast, a conversation with Jessica Martin of Martin Management.

Where the Patient Experience

Shows Up in Your Numbers.

Here it is! Put it on during your commute, on a walk, or over lunch.

Interested to see if your numbers could be reflecting a poor patient experience?

Take our 5 Minute Collection Gap Audit

Take the Audit
A woman with curly hair sits on a brown velvet couch, surrounded by beige and tan pillows, smiling at the camera in a cozy living room. There are three black-and-white framed artworks of trees on the wall behind her, with two gold wall lamps illuminating the space, and dark curtains on the left side.

Hi, I’m Taylor Michels

Founder and CEO of BIC Dental Revenue Operations.

I've spent over 10 years inside dental insurance and billing. I've walked into practices with over $500,000+ sitting in overdue claims and aging and helped bring those numbers back under control — without the doctor having to manage the process.

The practices I work with typically see:

  • A 15–25% reduction in Accounts Receivable within the first 90 days

  • $20,000–$75,000 in recovered revenue that was previously sitting in aging

  • 25-40+ team hours given back to patient care every week

  • A 98%+ collection rate

I spent years watching practices lose money that was already earned. The problem was never the production. It was always the follow-through.

So I built something different. A team that owns the process completely, operates with full transparency, and treats your revenue cycle like our own.

We ensure your revenue supports your next move — whether that's growth, expansion, or a future sale.

Our clients often tell us they wish they'd done this 5, 10, or even 20 years sooner.

We'd be honored to support your practice, too.

— Taylor

When I’m not in the numbers, you can find me…

→ Planning the next trip to Florence or Bora Bora, always.
→ Browsing real estate markets for fun.
→ Asking "but could it be a baked potato topping?" — the answer is almost always yes.
→ Playing Diamonds on the Soles of Her Shoes on repeat.
→ Forcing my brain to take a break with a good book and a French press coffee.
→ Probably already thinking about the next big thing.

Meet the Expert

Jessica Martin is a licensed school psychologist and a dental practice co-owner.

She helps private practice healthcare professionals take their businesses to the next level by increasing profitability through an enhanced patient experience.

She creates systems and strategies to remove common barriers to care, especially patient anxiety, while streamlining operations for growth.

Her work covers three programs: Patient Experience, Front Office Optimization, and Insurance Independence. She visits practices in person, and she's lived the insurance side herself. Her own practice is the only one in its community to go out of network.

Before you call, here are two questions Jessica asks the owners she works with:

  • "What is one area of your business that you know could be better, but you haven't had the time, clarity, or support to actually fix?"

  • "If I followed a patient through your business from their very first interaction to their last, where do you think the experience might break down or feel inconsistent?"

Ready to talk?

A tablet displaying a promotional message that reads 'Take the Free 5-Minute Collection Gap Audit' with a yellow button labeled 'Start Your Audit Now'. The screen features a seal of the BIC Dental Revenue Operations with a dog illustration inside a circular design. A white stylus rests on the tablet.

 In a $1M–$2M practice, an 8–15% collection gap often equals six+ figures that never make it to the bank.

Which could mean you’re working 15% of the year for free.

That’s enough to fund an associate, upgrade equipment, or increase your compensation — without producing a single additional procedure.

Enter your information below to get a link for your 5-Minute Collection Gap Audit to see exactly what your current collection gap is and how to fix it.