Practice the dentistry you love, collect every dollar you've earned, and finally, leave work at work.
Chances are you landed here because you have a successful practice…
But your billing isn’t reflecting what you know you should be collecting.
Maybe the claims are piling up because no one on your team has the bandwidth to truly own the follow-through. Or you've tried to address it, only to keep ending up back in the same place.
Either way, you're wondering if our team can help you.
If this sounds familiar, keep reading. There's a good chance we can!
Hi, I’m Taylor Michels
Founder and CEO of BIC Dental Revenue Operations.
I've spent over 10 years inside dental insurance and billing. I've walked into practices with over $500,000+ sitting in overdue claims and aging and helped bring those numbers back under control — without the doctor having to manage the process.
The practices I work with typically see:
A 15–25% reduction in Accounts Receivable within the first 90 days
$20,000–$75,000 in recovered revenue that was previously sitting in aging
25-40+ team hours given back to patient care every week
A 98%+ collection rate
I spent years watching practices lose money that was already earned. The problem was never the production. It was always the follow-through.
So I built something different. A team that owns the process completely, operates with full transparency, and treats your revenue cycle like our own.
We ensure your revenue supports your next move — whether that's growth, expansion, or a future sale.
Our clients often tell us they wish they'd done this 5, 10, or even 20 years sooner.
We'd be honored to support your practice, too.
— Taylor
When I’m not in the numbers, you can find me…
→ Planning the next trip to Florence or Bora Bora, always.
→ Browsing real estate markets for fun.
→ Asking "but could it be a baked potato topping?" — the answer is almost always yes.
→ Playing Diamonds on the Soles of Her Shoes on repeat.
→ Forcing my brain to take a break with a good book and a French press coffee.
→ Probably already thinking about the next big thing.
Client Account Manager.
I’ve worked in dental insurance and billing for over 13 years, and I understand how complex the revenue cycle can be.
My role is to ensure practices are paid accurately and on time, and that nothing slips through the cracks.
That means reviewing claims carefully, consistently following up on aging accounts, ensuring payments and write-offs are posted properly, and keeping accounts receivable moving in the right direction.
Every claim is tracked. Every balance is addressed.
We provide daily, weekly, and monthly reporting so your in-office team always knows what’s happening behind the scenes.
I believe in clear communication and strong working relationships. When something needs attention, we address it directly, and when something is working well, we celebrate that too.
It’s fulfilling to know that while we’re managing the details, your team can stay focused on patients instead of sitting on hold with insurance companies. I look forward to supporting you!
— Jax
Hi, I’m Jacquelyn,
When I’m not managing claims and aging reports…
I’m probably watching Golden Girls, a John Wayne movie, or Seven Brides for Seven Brothers — ideally with a bowl of Ben & Jerry’s “The Tonight Dough.”
I’ve been told I have the TV preferences of an 80-year-old. I’m okay with that.
If you’re ready for your collections to fully reflect your production, schedule a Revenue Clarity Call.
We’ll review your numbers, identify the gaps, and determine whether we’re the right partner for your practice.
In a $1M–$2M practice, an 8–15% collection gap often equals six+ figures that never make it to the bank.
Which could mean you’re working 15% of the year for free.
That’s enough to fund an associate, upgrade equipment, or increase your compensation — without producing a single additional procedure.
Take the 5-Minute Collection Gap Assessment to see exactly what your current collection gap is and how to fix it.